Statistics: HR Use of AI (2024-2025)

📊 Statistics: HR Use of AI (as of 2024-2025)

• Nearly 80% of HR leaders say they are either using or planning to use AI technology across core functions like recruiting, onboarding, and employee engagement. (Gartner, 2024)
• 65% of HR professionals report that AI has improved efficiency — mainly by automating tasks like resume screening, interview scheduling, and FAQ answering for candidates. (SHRM, 2024)
• 48% of companies use AI for at least one stage of employee mental health support (like chatbots or mental health surveys) — but only 18% fully trust AI to replace human-led interventions. (Deloitte, 2024)
• 70% of employees are wary of fully AI-driven HR services for personal issues like workplace conflict resolution, mental health support, or management coaching. (PwC, 2024)

🛑 What AI Cannot Do Well in HR (as of 2025)
​While AI is powerful for administrative tasks, it struggles — and will likely continue to struggle — in areas that require:
1. Emotional Intelligence and Empathy

• Handling sensitive conversations (grief, trauma, conflict, bias)
• Coaching managers on complex emotional/team issues
• Building trust and psychological safety face-to-face

2. Complex Ethical Decision-Making

• Navigating gray areas in employee relations (e.g., two employees in conflict, harassment claims)
• Understanding organizational nuance like history, culture, politics — AI lacks true context

3. Creative Strategy and Culture Building

• Designing custom wellness programs that reflect unique workplace cultures
• Inspiring employees with vision, values, and personal leadership
• Cultivating belonging across diverse, intersectional employee groups

4. Personalized Mental Health Care

• AI can triage needs (like suggesting therapy), but cannot:
  • Properly diagnose mental health conditions
  • Lead trauma counseling
  • Deliver therapeutic relationship-based care, which is built on human connection

🎯 Bottom Line:
AI can accelerate and support HR work — but it cannot replace human judgment, emotional intelligence, creativity, or deep personal support systems like counseling and leadership coaching.
This is where A Blissful Circuit has a major advantage:
We exactly what AI can't — authentic human connection, emotional care, and family-centered wellness strategy.
​Check out our Employee Assistance Program Services.